Troubleshooting
Quick fixes for the most common install and data issues.
Shopify
| Symptom | Check |
|---|---|
| No tracker events | Snippet before </body>; Customer Privacy enabled; shopper accepted analytics; correct counter_id |
| Consent mode shows Dev | Remove footer dev loader; use production snippet only |
| No pixel events | Web Pixel privacy: Required + Analytics; theme tracker installed; complete a cart/checkout step |
| Purchases missing in funnel | Register orders/create webhook; confirm catail_session_key on order |
| Update required on snippet | Re-copy latest snippet from Counter after a platform update |
Custom sites
| Symptom | Check |
|---|---|
| No events | CSP allows script and ingest origins; snippet before </body>; visitor accepted analytics |
| Banner does not appear | Script loaded; not blocked by ad blockers; check browser console |
| Wrong consent mode | Only one tracker install; no duplicate snippets |